Training

How many lines of businesses are there?

• One

• Four

• Two

With transitional plans what cost share does not have a max limit for the benefit period?

• Deductible

• Coinsurance

• Copays

What is the e-mail address you should utilize when corresponding with members?

• [e-mail]

• first name.last [e-mail]

• first initial.last [e-mail]

Which of the following are considered "Top Calls"?

• Deductible

• Durable Medical Equipment

• How long the benefit period is.

• Dental

Which is classified as a category of a Health Insurance product?

• Administrative Services

• Preferred Provider Organization

• Emergency Room Services

What type of plans are housed in Service 1st?

• HDHP

• Individual

• Groups

• Administrative

What application do you click on when using Facets?

• Customer Service

• Eligibility

• Benefits

• Accumulator

Nutritional Counseling is a covered benefit for obese members only.

• False

• True

What is the correct way to offer a callback to a member?

• Offer to contact the member back by the end of the day.

• Offer to contact the member back within a couple of hours.

• Ask the member if they would like to schedule a callback so you can schedule it with your Team Lead.

What is the last step when ending a call in Facets?

• Click the box for "Disclaimer"

• Click the "OK" button

• Inform the member to have a nice day

• Thank the member for calling Blue Cross NC