911 Certification: Unit 1 Workbook Assignment 1

What does PSAP stand for?

• Public Safety Answering Point

• Public Service Assitance Point

• Pretty Sweet Ape People

• Primary Service Answer Point

What is the difference between a primary PSAP and a secondary PSAP

• Secondary PSAPs take emergency calls while primary PSAPs dispatch services only.

• Primary PSAPs employ professional dispatchers, while secondary PSAPs only have volunteer dispatchers

• Primary PSAPs take emergency calls while secondary PSAPs dispatch services for the calls only

• Primary PSAPs take calls 24/7, while secondary PSAPs only take calls during mass emergencies like natural disasters or terrorist attacks.

What does ESZ stand for?

• Emergency Site Zone

• Easy Squeeze Zebras

• Equal Service Zone

• Emergency Service Zone

How many police, fire or medical services will be available in an ESZ?

• There is only one police, fire and medical service per ESZ

• There can be as many police, fire, and medical services as a jurisdiction wants in an ESZ

True or False: There can be only one PSAP configuration for a single jurisdiction.

• True

• False

A consolidated city dispatch center

• takes calls for all city public safety agencies and it is the only PSAP for the city

• takes calls for multible jurisdictions and will dispatch services to a large area

A combined communications center

• contracts with multiple safety agencies to handle emergency calls and dispatch units to a large area.

• only handles calls and dispatches for one safety agency.

CAD stands for

• Computer Aided Drafting

• Computer Aided Dispatch

• Computer Aided Design

• Canadian Dollar

Which are typical job duties found in a medium sized Consolidated Combined PSAP? Select all correct answers.

• Call Receiver

• Dispatcher

• Supervisor

• Call interpreter

What are some of the benefits of a 911 dispatch career?

• Pay that varies from $8 -$29 an hour

• Great health benefits

• Potential for 3 day weekends

• Wonderful retirement benefits