Basic Counseling Skills

What is counseling?

• Involves listening.

• Exchange and support.

• Empower others.

• All the above.

Myth on counseling.

• It is and advice-giving session.

• A stranger can help.

• A face to face session.

• Time-filling services.

Process of counseling.

• Opening, Exploring, Understanding, Facilitating

• Exploring, Understanding, Facilitating, Opening

• Understanding, Facilitating, Opening, Exploring

• Facilitating, Opening, Exploring, Understanding

Personal trait you should have as a helper.

• Patience

• Like people.

• Sense of humor.

• Good listener.

Helping listening behavior includes

• On-off listening

• Allowing silence

• Judging

• Too many questions

Key points of 'active listening'.

• Concentrate on verbal.

• Conveys empathy.

• Touching.

• Sympathize.

"Tadi pakcik ada cakap.." is a type of reflecting skill. But which type?

• Reflecting.

• Restating.

• Affirmation.

• Summarizing.

"How do you feel with your vision now?". What type of question is that?

• Open ended.

• Closed ended.

• Partially closed.

• Open then closed.

You used this type of question to get a specific information.

• Open.

• Closed.

• Open open then closed.

• Closed forever.

Problem with active or emphatic listening.

• Being selective.

• Personal values.

• What is happening in your own life.

• Culture and language.