Year 11 Preliminary HSC: Business Management

What are four skills of Managers?

• Communication, Interpersonal Skills, Planning, Directing

• Communication, Problem Solving, Administration, Managing

• Problem Solving, Vision, Creating Rosters, Training

• Problem Solving, Vision, Communication, Interpersonal Skills

What term is used when a manager achieves the maximum output with the minimum inputs?

• Productivity

• Innovation

• Efficiency

• Transformation process

What is a stakeholder?

• All the people who work at the business

• An individual or group who has an interest in, or is affected by, the business

• All of the suppliers and customers of the business

• All of the suppliers, customers and staff of the business

Which kind of leadership is a manager who dominates and controls the decision making process using?

• Autocratic

• Democratic

• Classical/Scientific

• Particpative

A flatter structure and participative organisation indicates what kind of management approach?

• Hierarchical

• Classical/Scientific

• Behavioural

• Contingency

Which of the following is a profit maximisation goal?

• Expansion into overseas markets

• Increasing the share price

• Better quality of outputs

• Increasing sales

What are Classical, Behavioural and Contingency theories of?

• Management

• Efficiency

• Production techniques

• Leadership

What is Frederick Taylor best known for?

• Bureaucracy

• Working to music

• Chain of Command

• Time and Motion studies

Which management style is represented by a hierarchical structure and a clear chain of command?

• Bureaucratic

• Behavioural

• Classical

• Contingency

Elton Mayo founded Industrial Psychology & encouraged management to pay more attention to what?

• Specialisation of tasks

• Improving working conditions

• Motivating through high pay

• A strong chain of command