MGT162 Chapter 9 - Quality

American Society for Quality had defined quality as ____________________________________

• The actual measurement of output to see if specifications have been met.

• The degree to which the product or service confroms to design specifications

• The totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs.

• The degree to which the product or service meets the customer expectation

The following are Fundamentals of Quality except

• Perceived Quality

• Quality Control

• Quality Assurance

• Total Quality Management

Which one of the following is the importance of quality?

• Conformance

• Cost

• Serviceability

• Features

Quality can be defined as the degree to which the product or service meets the customer expectations came from ___________________

• American Society for Quality

• Joseph Juran

• Quality Assurance

• Customer perspective

Which of the following are the correct step in Deming Cycle

• Act → Check → Do → Plan

• Plan → Check → Do → Act

• Plan → Do → Check → Act

• Plan → Act → Check → Do

Which of the following are principles of Total Quality Management (TQM)?

• Strategic Commitment

• Customer Focus

• Bulid teamwork and empowerment

• Set goals for improvement

Five (5) elements of TQM contains Strategic Commitment, Employee Involvement, Materials, Methods and __________________________

• Reliability

• Aesthetics

• Durability

• Technology (machines)

Which of the following is not the problems in TQM Implementation?

• Lack of training

• Changing target each year

• Build teamwork and empowerment

• Failure to lead

____________________ is where workers meet to discuss suggestion for improvement and managers learned to take the worker’s suggestion and allow them to be implemented.

• Fishbone diagram

• Quality Control

• Quality Circle

• Deming Circle

____________ is devised a 14-point plan to summarize his philosophy on quality improvement.

• Philip B. Crosby

• Kaoru Ishikawa

• Armand Feigenbaum

• W. Edwards Deming