For which of the following issues you need to escalate to Customer Resolution Team?

• Customer threatens to contact BBB.

• Authorization hold not removed after 5 business days.

• Customer is not able to place an order

• Customer wants to know about the return policy for some items.

Which of the following is not a permitted combination of payment method on Walmart.com?

• Debit Card/ Credit Card

• One Debit Card/Walmart Gift Card

• Paypal

• Three Gift Cards

A finance hold occurs when:

• Credit card has been approved.

• The system flags an order as potentially fraudulent and will hold the order for 48 hours.

• Item is out of stock

• Customer's order was cancelled.

Select the name of the tool we use to report unauthorized charges.

• CCA

• VCC

• Right Now

• None of these options

Which of the following statement is not true?

• Customers can select their shipping address during checkout process.

• If an item is late the customer will automatically gets a discount.

• Customer can return the item to the store

• We can make exceptions in policies.

What is the name of the system in which you should process a refund?

• CCA

• Right Now

• Interceptas

• VCC

Which of these is not true of call tag returns?

• A carrier can never enter a customer's house.

• We will charge the call tag to the customer.

• A customer must box the item up.

• The carrier will provide a box to the customer.

How long take a refund to be posted back to the credit card or debit card?

• 24 hours

• 48 hours

• 5 business days

• 5 days

Customer wants to price match an item in Amazon that is out of stock.

• I need to escalate the request to Executive Escalation team.

• I kindly deny price match and explain the price match policy.

• I suggest to purchase the item from Sears.

• I don't know I just want to go home.

Can you approve price match adjustments?

• Yes

• No