Test 3. The Hospitality Industry: Hotel Management

1. The general manager is

• the head executive responsible for the overall operation of an individual hotel establishment, including its financial profitability

• the director of the Front Office and supervisor of check-in/check-out operations

• the chief responsible for reception an d restaurant departments

• responsible for preparing, reviewing and establishing hotel budgets, forecasts, operating results

Name 4 main managerial activities

• Communication, traditional management, networking, human resource management

• Control, Organizing, Planning, Promotion

• Planning, Advertising, Accounting, Networking

• Human resource management, Advertising, Accounting, Networking

What does traditional management include:

• exchanging information, resource management

• planning, decision making, controlling

• managing conflict, staffing, training

• socializing, interacting with outsiders

Sales and Marketing Manager

• manages the human resources department and ensures compliance with the hotel’s human resources policies

• is responsible for the Front Office operations and communications with clients

• answers to the GM and oversees sales and marketing activities of the hotel in order to ensure that the hotel creates new business

• is responsible for monitoring the financial activities of the hotel

A hotel PMS(Property Management System) is software used to automate its operations.

• True

• False