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Test 3. The Hospitality Industry: Hotel Management

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Test 3. The Hospitality Industry: Hotel Management
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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

1. The general manager is

the head executive responsible for the overall operation of an individual hotel establishment, including its financial profitability

the director of the Front Office and supervisor of check-in/check-out operations

the chief responsible for reception an d restaurant departments

responsible for preparing, reviewing and establishing hotel budgets, forecasts, operating results

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Name 4 main managerial activities

Communication, traditional management, networking, human resource management

Control, Organizing, Planning, Promotion

Planning, Advertising, Accounting, Networking

Human resource management, Advertising, Accounting, Networking

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What does traditional management include:

exchanging information, resource management

planning, decision making, controlling

managing conflict, staffing, training

socializing, interacting with outsiders

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Sales and Marketing Manager

manages the human resources department and ensures compliance with the hotel’s human resources policies

is responsible for the Front Office operations and communications with clients

answers to the GM and oversees sales and marketing activities of the hotel in order to ensure that the hotel creates new business

is responsible for monitoring the financial activities of the hotel

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A hotel PMS(Property Management System) is software used to automate its operations.

True

False

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