APM Class Notes 2 - 7S, Stakeholder Analysis and IT

Whatever business structure is adopted there needs to be integration between the various parts. This integration is required to ensure:
• Coordinated activities and processes
• Goal congruence
• Value creation
Integration is achieved by linking all the following EXCEPT:

• Economy
• People
• Organization
• Strategy
• Technology

Which of the statements about McKinsey 7S model is correct? (Select ALL that applies)

• The McKinsey 7-S Model is a tool designed to help business owners and managers understand how aligned their organization is, and where it can be approved.
• The model is most often used as an organizational analysis tool to assess and monitor changes in the internal situation of an organization.
• It is based on the theory that, for an organization to perform well, these seven elements need to be aligned and mutually reinforcing.
• The model can be used to help identify what needs to be realigned to improve performance, or to maintain performance during other types of change.
• The 7S concept essentially considers that the activities of an organization may be divided up into a number of related activities

The four "soft" elements of the 7S model can be harder to describe, less tangible, and more influenced by company culture. Which is NOT a SOFT "S"?

• Shared values
• Skills
• Scope
• Staff
• Style

The three 'hard" elements of the 7S framework are relatively easy to identify, and management can influence them directly. Which of the followingis NOT a "hard" "S'

• Strategy
• Scalable
• Systems
• Structure

Both McKinsey 7S framework and Porter's Value chain are business integration tools

• true
• false

Stakeholders can move from quadrant to quadrant within Mendelow's matrix.

• true
• false

The MENDELOW framework explains the appropriate management strategy per type of stakeholders. Which of the following is not appropriate combination of stakeholders and management strategy?

• low power, low interest- high effort
• low power, high interest-keep informed
• high power, high interest-key players
• high power, low interest-keep satisfied

A_______ is a group of individual who has an interest in what the organization does or an expectation of organization.

• employee
• supplier
• customer
• stakeholder

If a stakeholder has low interest but high power, then according to Mendelow's matrix the strategy management should follow in relation to that stakeholder is:

• minimal effort
• keep satisfied
• keep informed
• fully consider the stakeholder, i.e. a key player

Which of the following is not true about stakeholders and conflicts?

• customers vs shareholders- service levels vs profit
• employees vs management-wages vs bonus
• customers vs shareholders-effect on environment vs profit
• managers vs shareholders- vehicle for exposing managerial skills vs increase in the value of shares