RIO 2019

What is not correct process for Change Management?

• Maintain Change inventory logs

• Proceed for rollback for change without approval

• Secure proper approvals for any emergency releases

Risks That will be identified through RiO's Risk Assessment Questionnaires are:

• Operational Risks( Both Customer and TCS related)

• Only Customer related

• Only TCs related

• None of the above

You are connected to a conference call with your cell phone and in between the call you are getting a call from your friend:

• You will put the conference call on hold and take up the personal call

• You will disconnect the conference call to take up your personal call

• You will wait for the conference call to end and then call up your friend

• You will decide only when you get into such situation

Access to Customer's servers must always be done through

• Team Leads Login

• Shift leads Login

• Individual login

• All of the above

Do system health check

• Before Maintenance cycle

• After Maintenance cycle

• Before and After Maintenance cycle

• Never

Should Audit logs be maintained

• No need as it uses up a lot of space

• Yes, as it will give us an insight about activities performed

• Audit logs should never be maintained

Zero Incidents due to Human Error will benefit

• Team's Honor

• Individual Honor

• Company's Honor

• All of the above

A checklist must be followed for performing all changes

• True

• False

A Human Error in Production Support engagements:

• Can have a high business and financial impact

• Can effect the customer brand image

• Can effect TCS brand image

• All of the above

What are the checks performed post completion of a Change during the change window

• Post Implementation Check

• End User confirmation Check

• Closure of the Change Request

• All of the above