Unlimited: Shipping Issues Quiz

Check all that apply: What carriers does RTR use for Unlimited orders outside of Manhattan?

• USPS

• UPS

• Breakaway

• FedEx

What is the cutoff time for a new order to begin processing that same day (Monday-Friday)?

• 12PM EST

• 3PM EST

• 5PM EST

• 7PM EST

What is the standard processing time for an Unlimited order before it ships from the DFC?

• 1 business day

• 2 business days

• 2-3 business days

• 2-4 business days

If a customer places an Unlimited order on a Saturday night, when will it begin processing?

• Saturday night

• Sunday morning

• Monday morning

• Tuesday morning

What is proper compensation for an escalated order that is arriving one day late?

• 1 temporary bonus item

• $10 Subscription Discount

• $15 Subscription Discount

• $20 Subscription Discount

What time do Manhattan couriers guarantee deliveries by?

• 3PM EST

• 5PM EST

• 8PM EST

• 10PM EST

Check all that apply: If a customer claims to have returned an item, which of the following should CX obtain?

• Location of return

• Date and time of the return, and any included item(s)

• How many times the item(s) was worn

• Tracking number

What is a boomerang order?

• An order that was delivered to a customer and returned it right away.

• An order that re-routed itself to the customer's last address on file.

• An order that re-routed itself back to the DFC, rather than getting delivered to the customer.

• An order in which the customer did not switch the shipping label and order was re-delivered to them.

True or False: If a customer's shipping address is changed in CX Admin, that new address will be their default shipping address.

• True

• False

Check all that apply: What are the benefits of dropping off returns at a WeWork or valid Dropbox location?

• The customer will have a quicker turnaround time.

• The customer has access to additional convenient locations to make her returns.

• The customer will receive Subscription Discounts because the customer is saving RTR money on return shipping labels.

• The customer can fill their slots immediately with inventory from the WeWork mini-store.