Welcoming guest SOP

Characteristic of service are include as follow

• Simultaneity , Heterogeneity,Generosity,Hospitality

• Simultaneity, Heterogeneity,Tangible,Perishable

• Simultaneity,Heterogeneity,Intangible,Perishable

• Simultaneity,Heterogeneity,Friendly,Perishable

Nature of Hospitality is include

• Professional

• Hospitality

• Hospitality as philosophy

• Experience

Core value of Hospitality are include

• Innovation

• Friendlyness

• Accountability

• Courteous

What tourist may like or expect from

a lodging experience (before arrival)

• Nice view

• Translation service

• Authenticity

• Privacy

what is the major checking from foreigner guest's document?

• Valid Visa

• Driving license

• The address

• Passport number

In 2 day of Module slide for complaint solving step are

• 5

• 4

• 6

• 7

Step to take when farewell guest should include following.

• Give them your home stay card

• Check amenities from his room

• Check mini bar

• Give his Passport back

How many step in the slide for welcoming guest?

• 4

• 5

• 6

• 7

The guest request for his room to put more amenities is meaning???

• Much interaction

• Many customize

• More influence

• Request for his value

The receptionist is left for selling the room today is call

• Not making money today

• Perishable product

• Intangible product

• Making money for tomorrow