觀光餐旅業概論-第一章基本觀念
Professional Development
•15 Qs
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觀光餐旅業概論-第一章基本觀念
Quiz
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Professional Development
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Professional Development
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Practice Problem
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Medium
曾佩玲 曾佩玲
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
餐旅業的英文是Hospitality Industry，其中Hospitality的語源是
拉丁文
英文
古法文
義大利文
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
「餐旅業全天候為顧客服務，即使在過年期間，仍照常營業」，此敘述是屬於餐旅業的何種特性？
立地性
無歇性
有限性
易變性
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
旅館經營有許多特性，許多旅館會在淡季時，關閉數個樓層以減少水電及臨時人事費用支出。請問，這是為了因應下列哪一個旅館經營的特性？
商品無形性
期供給無彈性
經營無歇性
需求的波動性
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
法國「米其林指南」採用神秘客方式，到各個餐廳進行餐飲服務評鑑，此係為了控制下列何種餐飲業特性而產生的評鑑方法？
不可分割性（Inseparability）
無形性( Intangibility）
易逝性（Perishability）
異質性（Heterogeneity）
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
下列何者最可解釋「Hospitality」的本意？
具彈性的服務
有同理心
注意細節
親切款待
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
行政院主計處的行業標準分類中「旅行業」屬於何項分類中？
第M大類─專業、科學及技術服務業
第I大類─住宿及餐飲業
第N大類─支援服務業
第H大類─運輸、倉儲業
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
若將觀光的成份劃分為「觀光主體」、「觀光客體」及「觀光媒體」三大類，下列何者屬於「觀光客體」？
旅行社
觀光資源
航空公司
旅館
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