Ch. 1 - The World of Hospitality

Hospitality has come to mean:

• Being rude to people

• Not meeting the needs of customers

• Meeting the needs of guests with kindness and goodwill.

• Diversity amongst people

The Hospitality industry has how many segments we will explore this semester?

• 4

• 2

• 12

• 6

What does Mrs. Streitz say the Hospitality Industry is?

• Hotel industry

• The Customer Service Industry

• The food industry

• The Travel and Tourism Industry

Is Hospitality the 2nd Largest employer in the US?

• True

• False

What is the 1st segment we explore in Hospitality?

• Food and Beverage

• Hotels and Lodging

• Teaching

• Human Growth

What is the last segment we explore in Hospitality

• Travel and Tourism

• Auto Body

• Food and Beverage

• Welding

What segment is the largest and most varied segment of the hospitality industry?

• Hotels and Lodging

• Travel and Tourism

• Recreation and Attraction

• Food & Beverage

What is the Hotel and Lodging segment?

• businesses that provide overnight accommodations

• business that allow you to lodge there

• business that provide entertainment

• business that feed you

What is the Travel Industry

• businesses that feed you

• businesses that physically move travelers from one place to another

• businesses that entertain you

• businesses that allow you to sleep there

What is an example of the Tourism segment?

• Chef

• Hotel Manager

• Waitress

• Travel Agency