HSII Communication

You ask a 12 year old if she has taken her medicine b.i.d? What may be wrong?

• distractions interfering with communication

• receiver too young to communicate

• message perceived as a threat

• may not understand the message

Nine month old patient crying while in mother's arms who is cuddling baby. What communication strategy is mom using?

• cultural

• environmental

• physical

• personal

Which is a physical barrier?

• nurse with a bias against obese patients

• Middle Eastern woman of patriarchal family

• Hispanic mother with limited English

• Quadriplegic in wheelchair

Patient in for glaucoma surgery having trouble seeing the paperwork to sign. What barrier is inhibiting his communication?

• cultural

• personal

• envirnmental

• physical

You give the same patient a treatment everyday who always asks a lot of questions. You actively listen and is never critical. What communication process are you using?

• engagement

• understanding

• education

• sense of partnership

During your session, your patient yells "That hurts". Which part of the communication model are you?

• Listener

• receiver

• sender

• talker

You wrote the wrong documentation on the wrong chart. when you realized you made a mistake, knowing it is a legal record, you

• amend the wrong record

• write an apology in the correct record

• erase the wrong documentation

• report the incident to your supervisor

If you gently touch a hand of a patient when saying hello, what form of communication did you display?

• verbal

• expressed

• nonverbal

• implied

your patient suffered a stroke and is hearing impaired. You are completing your assessment of your patient in a quiet room. What strategy are you using to improve your communication?

• cultural

• environment

• personal

• physical

Shift change reporting from one shift to the next is called

• electronic reporting

• team reporting

• individual reporting

• written reporting