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Sr. Ch. 4 Test Review

Authored by Barbara Zemla

Life Skills

11th - 12th Grade

Used 26+ times

Sr. Ch. 4 Test Review
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20 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In cosmetology, _____ is the cornerstone of success.

customer service

education and training

management skills

Networking

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Your older clients may not like gum chewing, slang, or the use of yeah instead of yes. Awareness of these _____ will help you remain professional with all clientele.

generational differences

cultural biases

social protocols

outdated practices

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A client who prefers simple and sophisticated clothing, monochromatic colors, and no bright patterns may best be described as having a(n) _____ style.

modern

old-fashioned

classic

Clean

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Listening to the client and then repeating, in your own words, what you think the client is telling you is known as _____.

productive communication

question and answer

attentive feedback

reflective listening

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first step in the 10-Step Consultation method?

Analyze the client’s hair.

Review the intake form.

Show and tell.

Discuss maintenance.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What verbal communication with a client assists in determining the client’s needs and how to achieve the desired results?

Client consultation

Intake interview

Show and tell.

Personal assessment

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Effective human relations and _____ skills build lasting client relationships, accelerate professional growth, and promote a positive work environment.

marketing

organizational

communication

Technical

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