barriers to communication

Communication skills affect you ability to be understood and to understand others, to establish positive relationships, and to perform your job well.

• True

• False

Miscommunication does not lead to serious, physical, and even legal consequences. As a healthcare worker you must be able to communicate precisely and effectively.

• True

• False

Which of the following are common barriers to effective communication?

• Hand gesture

• Distractions

• Be a good listener

• Eyes and facial expressions

One word can be interpreted to give different meanings

• General body language

• Eyes and facial expressions

• Language differences

• Emotions

This would lead to loss of information and lead to loss of information and result in ineffective communication.

• Be a good listener

• Distractions

• Filtering of information

• Information overload

This is mainly a communication barrier on the receiver's end.

• Emotions

• Poor listening skills

• Appearance

• Use of space

A message send out when a person is feeling jovial differs from when the same message is conveyed when the sender is unhappy

• Be a good listener

• Have a high level of emotional awareness

• Poor listening skills

• Emotions

Which of the following below are NOT barriers to effective communication?

• Selective perception

• Emotions

• Hand gestures

• Poor listening skills

Hearing and thinking before responding to another person's message is:

• I Message

• Body Language

• Active Listening

• Mixed Messages

When a person states his/ her opinion in a firm but positive manner, this is _________ communication.

• Aggressive

• Assertive

• Passive

• Active