Leadership-5-Conflict

Convey's 7 Habits of highly effective people, Understand

• The important difference of leadership and followership

• The important difference between being democratic and being autocratic

• The important difference of Dependently, Independently, and Interdependently

• The important difference of pragmatic and alienated

Successful leaders are able to ask themselves, “How can we ______ conflict and produce ______ change?”

• avoid; minimal

• control; minimal

• learn from; notable

• manage; positive

Content conflicts involve struggles between individuals who differ on issues such as what?

• policies

• procedures

• rules

• all of these

Which of the following best exemplifies a conflict of values and beliefs?

• small business owners angry over large retail stores moving into their mall

• ISIS waging war with the Western world

• Cubs and Cardinals fans fighting in the parking lot after a baseball game

• doctors disagreeing on the diagnosis of a patient

Kevin and Matt are conducting study abroad interviews for students but disagree on how to long to interview, which questions to ask, and in what order to ask questions. Which type of conflict are they experiencing?

• different values and beliefs

• procedural conflict

• substantive conflict

• relationship conflict

Two people having disagreements because of a personality clash is which type of conflict?

• relational

• procedural

• substantive

• goal

Erica, a student, makes sure to pay off her credit card bills, is proactive about making her class schedule each semester, and has many friends that share individual interests with her. All of this helps minimize which issue of relational conflict?

• esteem

• control

• affiliation

• equity

When managing conflict, what is inherently increased due to channels of communication remaining open with others?

• understanding

• control

• esteem

• affilliation

Which of the following is the best example of separating the people from the problem?

• A couple decides to text each other about their relationship problems instead of calling each other.

• A father and son flip a coin to see which one of them gets to keep a foul ball as a souvenir from a baseball game.

• A student and teacher focus on the question wording during a test review instead of how the material was presented.

• A supervisor and subordinate discuss their relationship history when talking about a potential raise in the subordinate’s pay.

Why do Fisher and Ury insist on using objective criteria?

• Objective criteria is not needed; subjective criteria should be used instead.

• Using objective criteria is more efficient and will save both parties time.

• The goal in a negotiation is to reach a solution based on principle and not on pressure.

• It provides a fair playing field for each member involved in the conflict.