WRS Skill 1: Creativity & Innovation

An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:

• creativity and innovation

• teamwork

• work ethic

• critical thinking and problem solving

Which is the best example of "demonstrating creativity and innovation"?

• Evaluating potential solutions and resources

• Displaying a disciplined work ethic

• Prioritizing your job tasks on a daily basis

• Developing and/or improving products, services, or processes

You have researched the history of a product development and are about to propose providing an additional service to your customers that should create return business and customer loyalty. This proposal is an example of:

• work ethic and adaptability

• customer service

• integrity and resolve

• creativity and innovation

Eli proposed a plan to expand his business while cutting costs. This is an example of:

• professionalism

• creativity

• big-picture thinking

• dependability

Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:

• creativity

• efficiency

• professionalism

• big-picture thinking

During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to

• ignore requests that are outside of your job description

• research how competitors have done it

• ask your coworkers what they would do

• consult the employee handbook

Which of the following statements best resembles the creative process?

• Find a disruption and imitate it.

• Find a repeating pattern.

• Focus on a single idea and repeat it.

• Find a pattern and disrupt it.

The ability to find and allocate available resources to improve a product or service is an example of:

• critical thinking

• Information security

• career management

• innovation