SS Softskill Training Module

Well groomed people can effect what percentage of sales decision by better grooming?

• 10%

• 75%

• 20%

• 100%

Which of the following is not part of the sales process "GUESTS"?

• Greetings & Welcome

• Explain Benefits

• Store Relationship

• Understanding Product

What is the most important element while building rapport with Customer?

• Personal Grooming

• Connecting with customer by Listening

• Asking questions

• Only talking to customers

Which element is most used while communicating as per Dr. Albert Mehrabian's Communication model?

• Verbal Communication (Words which we use)

• Tone of our communication

• Body language with gestures and postures

• Complete silence

Which one of the following is an incorrect way while listening to customers?

• Three Nod Formula

• Eye contact

• Asking to clarify

• Facing sideways

What is the most common selling technique used by successful sales people?

• They ask questions

• They only share features

• They talk more than they listen

• They only show the product and don’t talk

In which part of the selling process asking questions can be offending to customers?

• While understanding need

• While solving concerns

• While greeting and welcoming

• While closing the sale

What is the most easiest and strongest part of Personal grooming?

• Good Body Odor

• Formal Dress

• Smile

• Trimmed and shaved beard

While FABing which part addresses the need of the customer?

• Feature

• Benefit

• Advantage

• Technical Knowledge

Which one is a commonly understood incorrect benefit for Upselling?

• Customer gets better option

• Sales value achievement goes up

• Builds trust between Customer and sales

  person

• Loss of sale