
Latty Billing # 2
Authored by Latty Barrett
Professional Development
Professional Development
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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What quick link would you need to select in order to Upgrade a customer service?
TC
SRO
Modify Services
Repairs
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where do I go to view prior notations that has been placed on an account?
House History
Interactions
Interaction History
All of the above
None of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where do I go to check prorated charges on the customers account?
IBA (Intelligent Billing Assistance)
ITT (Interactive Troubleshooting Tool)
IDA (Interactive Desktop Application)
Maestro
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where do I go to check customers eligibility for a promise to pay?
Collections Inquiry
Customer Information
Equipment information
Billing Inquiry
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I can apply a promise to pay on the customers account
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer can request a promise to pay ?
Over the phone with a rep.
At the Altice store
IVR and Online @ suddenlink.net
Through IBA
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can I locate pending work orders?
In IBA
On the Outage Board
By selecting Pending Activities
By selecting House History
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