Latty Billing # 2

What quick link would you need to select in order to Upgrade a customer service?

• TC

• SRO

• Modify Services

• Repairs

Where do I go to view prior notations that has been placed on an account?

• House History

• Interactions

• Interaction History

• All of the above

• None of the above

Where do I go to check prorated charges on the customers account?

• IBA (Intelligent Billing Assistance)

• ITT (Interactive Troubleshooting Tool)

• IDA (Interactive Desktop Application)

• Maestro

Where do I go to check customers eligibility for a promise to pay?

• Collections Inquiry

• Customer Information

• Equipment information

• Billing Inquiry

I can apply a promise to pay on the customers account

• True

• False

A customer can request a promise to pay ?

• Over the phone with a rep.

• At the Altice store

• IVR and Online @ suddenlink.net

• Through IBA

Where can I locate pending work orders?

• In IBA

• On the Outage Board

• By selecting Pending Activities

• By selecting House History

Where can I view customers expired promotions?

• Financial

• Promo History

• Pending Promotions

• Wrap up

The Suddenlink __________ plan was designed to cover existing wiring, customer education, and diagnosis inside the home.

• Houseguard

• Safeguard

• Infonet

• Supersaver

How much does a Suddenlink Modem cost?

• $70

• $80

• $150

• $65