
Effective Communication
Quiz
•
11th - 12th Grade
•
Medium
Kellie Flowers
Used 9+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Why has the growth of managed care increased the need for improved communication?
managed care forces patients to pay more for their care, and patients must communicate to assure they get their money's worth of medical care
managed care causes patients to pay for their care up front and then to communicate with the managed care company for all reimbursements
managed care systems are large and very complex with a number of rules for the patient to follow, increasing the chance of miscommunication
managed care forces the patient to receive his or her care primarily at home, and the health care workers must communicate with the patient using phone and e-mail
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Patient satisfaction from the health care experience is mostly determined by the
cost of healthcare
efficiency of the care givers
number of services ordered by the physician
quality of communication from care givers
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A dentist walks into a room with a client seated in the dental chair. While looking at x-rays, the dentist states, "We are going to need to send you to an endodontist." As the dentist is walking out the door, he adds, "My receptionist will make you an appointment." What message does the dentist's body language send to the patient?
You need more help than I can give you.
You gums are in really bad condition.
I am busy and do not really care about you.
I am recommending what is best for you.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What communication behavior by a health care provider demonstrates a sincere concern for the patient's welfare?
listening carefully
repeating what the patient says
maintaining eye contact
calling the patient "sweetie"
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Prejudice on the part of a healthcare worker is a barrier to communication because the health care worker will:
see the stereotype and not the individual patient
not be able to understand the words the patient uses
spend all his/her time being critical of the patient
not have the skills to communicate with the patient
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Joyce is workin at the Senior Olympics and knows that 25% of the seniors indicated significant hearing loss on their health forms. How should Joyce position herself when talking to a group of these senior athletes?
in a partly shady area
with the sun in their eyes
facing the sun
about 6-12" away
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You are caring for a patient who is visually impaired and need to measure the patient's vital signs. you should:
Ask the patient's family to explain what you are going to do to the patient.
Avoid talking while in the patient's room.
Announce yourself upon entering the room, introduce yourself, and explain what you will be doing.
Greet the patient when entering the room and then carry on a non-threatening conversation to put the patient at ease.
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