BizCom Unit 1 Review

Which of the following statements is true:

• Communication requires at least one person

• People rarely make mistakes when communicating.

• Communication is a two-way process.

• Employers don't really value communication

Which of the following nonverbal cues indicates anger or frustration:

• Tense Jaw

• Relaxed Posture

• Smiling

• Rasied Eyebrows

Communicating positively with individuals who are different from you can provide you with

• reinforced stereotypes and generalizations.

• automatic understanding of other cultures

• feelings of distrust towards other people

• new perspectives and ideas about life.

Positive communication allows people from different backgrounds to

• argue about their ideology

• foster hatred towards each other

• build respect for one another

• avoid each other.

Communication skills are crucial for your success as an employee because

• otherwise you will not make any friends at work.

• nearly every job requires communicating with other people.

• Employers want workers who will blindly follow instructions.

• most jobs today require mostly independent work.

Which of the following is an example of a sender-created barrier to effective communication:

• Forgetting to respond to a written message

• Using communication method inappropriately

• Failing to engage in active listening.

• Failing to complete a requested follow-up action.

Why are behaviors such as spelling words incorrectly or using filler words barriers to effective communication?

• Because these behaviors make the sender sound too intelligent.

• Because the receiver will probably think the sender is nervous.

• Because these behaviors distract from the actual message.

• Because the sender will feel self-conscious about his/her behavior.

Which of the following statements is true:

• It is entirely the sender's responsibility to ensure that his/her message is understood.

• It is entirely the receiver's responsibility to ensure that s/he understands the message.

• It is both the sender's and receiver's responsibility to ensure effective communication.

• It is neither the sender nor the receiver's responsibility to ensure effective communication.

Which of the following barriers to effective communication can arise before an interaction even begins:

• Stereotypes and generalizations

• Poor nonverbal communication

• incorrect grammar or syntax

• inappropriate use of touch.

Being correct in communication means

• Being politically correct at all times during the interaction.

• only saying things that you're absolutely sure about.

• excluding anything that may be considered offensive.

• using correct grammar, spelling, punctuation, and syntax.