Business & PIM Lesson 7 #1

You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?

• Text message

• Twitter tweet

• Email

• Facebook post

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

• She should not respond to the customer because he has communicated inappropriately.

• She should send a brief text message to the customer requesting that he send his complaints via email, so that further inappropriate communication will be well documented.

• She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.

• She should skip the meeting and call the customer immediately to resolve the problem with him.

You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or email your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor?

• Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers.

• Send a brief text message to say the meeting has finished, because you know that your supervisor does not read email.

• Send a brief text message update now, and then send the meeting details in an email message later.

• Send several text messages in order to convey all the details of the meeting most quickly.

In a business environment, in which situation would email be more appropriate for communicating than texting?

• Sending a contract to your supervisor for her review and advice

• Sending a message to your supervisor informing her that you are running late for a meeting

• Sending a message to a co-worker about a special delivery at the front desk

• Sending a message to a friend about meeting at the ballgame later that evening

The commonplace use of email has given rise to the term "snail mail," which is a slang term for what?

• Standard postal service

• Overnight delivery service

• Courier service

• Facsimile messages

What is considered the de facto standard communication tool for business?

• Electronic mail (email)

• Texting

• Message Transfer Agent (MTA)

• Mail Delivery Agent (MDA)

Which protocol was developed as an extension of SMTP that allows users to exchange various types of data files over the Internet?

• Internet Message Access Protocol (IMAP)

• Pretty Good Privacy (PGP)

• Post Office Protocol (POP)

• Multipurpose Internet Mail Extensions (MIME)

Pretty Good Privacy (PGP) and Gnu Privacy Guard (GPG) are both used to encrypt:

• email messages and their attachments.

• email messages and their Subject fields.

• email message Subject fields and email attachments.

• usernames and passwords when you sign onto an email server.

What distinguishes S/MIME from MIME?

• S/MIME is designed specifically for servers, whereas MIME is designed specifically for individual clients.

• S/MIME supports encryption and the use of digital certificates, whereas MIME controls the way that messages and attachments are organized and distinguished from one another.

• S/MIME controls the way that messages and attachments are organized and distinguished from one another, whereas MIME supports encryption and the use of digital certificates.

• S/MIME controls the way attachments are organized and distinguished from one another, and it supports encryption; whereas MIME controls the way messages are organized and distinguished from one another, and it supports the use of digital certificates.

Which protocol do email programs use to identify the file types of attached files?

• POP3

• IMAP

• SMTP

• MIME