Business & PIM Lesson 7 #1

Business & PIM Lesson 7 #1

9th - 12th Grade

20 Qs

quiz-placeholder

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Business & PIM Lesson 7 #1

Business & PIM Lesson 7 #1

Assessment

Quiz

Computers

9th - 12th Grade

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Created by

Debora McCarty

Used 106+ times

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20 questions

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1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?

Text message

Twitter tweet

Email

Facebook post

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?

She should not respond to the customer because he has communicated inappropriately.

She should send a brief text message to the customer requesting that he send his complaints via email, so that further inappropriate communication will be well documented.

She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.

She should skip the meeting and call the customer immediately to resolve the problem with him.

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or email your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor?

Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers.

Send a brief text message to say the meeting has finished, because you know that your supervisor does not read email.

Send a brief text message update now, and then send the meeting details in an email message later.

Send several text messages in order to convey all the details of the meeting most quickly.

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

In a business environment, in which situation would email be more appropriate for communicating than texting?

Sending a contract to your supervisor for her review and advice

Sending a message to your supervisor informing her that you are running late for a meeting

Sending a message to a co-worker about a special delivery at the front desk

Sending a message to a friend about meeting at the ballgame later that evening

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

The commonplace use of email has given rise to the term "snail mail," which is a slang term for what?

Standard postal service

Overnight delivery service

Courier service

Facsimile messages

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What is considered the de facto standard communication tool for business?

Electronic mail (email)

Texting

Message Transfer Agent (MTA)

Mail Delivery Agent (MDA)

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Which protocol was developed as an extension of SMTP that allows users to exchange various types of data files over the Internet?

Internet Message Access Protocol (IMAP)

Pretty Good Privacy (PGP)

Post Office Protocol (POP)

Multipurpose Internet Mail Extensions (MIME)

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