Product Knowledge Test_InResto Team_Dec19

Select True Statement(s) regarding Inresto Loyalty

• Customers can be rewarded on repeat purchases and visits

• Customers can be rewarded based on their spend behaviour

• Customers can be rewarded based on feedback

• To enable spend based loyalty, integration of inResto with POS is Mandatory

• Customer can be rewarded with Loyalty points on giving a feedback on Dineout or Feedback App

What are the functionalities of inResto Reserve

• Reservation Management

• Inventory Management

• Campaign Management

• Walkin/Queue Management

• Feedback Management

Inresto Reserve has integration with following POS systems

• iDine

• POSist (Table and Bill Amt only)

• Petpoja

• LimeTray ( Table integration only)

• CSAT

inResto Reserve helps users to manage reservations from various internal/external sources. Select the source(s)

• Facebook - by embedding the inresto reservation widget on Book Now button on Facebook

• Restaurant's Own Application

• Instagram - by embedding the inresto reservation widget on Book Now button on Instagram

• inResto Web Dashbaord

• Zomato - by embedding the inresto reservation widget

Select true statement(s) regarding inResto Reserve

• Reservations can either be Auto-Confirmed, or put on Waitlist.

• Reservation Taker details can be stored, to define staff incentives based on #reservations taken

• Reservations can be taken from Eazydiner by embedding the widget on restaurant page

• inResto supports auto-confirmations based on deals selected

• inResto Reservation Widget clicks and conversions can be tracked through Google Analytics

While taking the reservations via inResto, Can the waiting time be manually entered by restaurant?

• Yes, by entering the waiting time at the time of taking the customer entry

• No, Its automatically decided based on group-size and queue number

• Maybe

How does Inresto help the restaurants in managing Walkin and queue

• Customers get a landing page link over SMS for real-time updates on their queue number and waiting time.

• Helps the restaurant in keeping track of no. of walkouts

• Delivering just-in-time service to VIP customer and reduce walk-away's

• inresto allows restaurants to chat with customers with built-in SMS chat

• Multiple queues: Restaurants can easily configure separate queues by topic or specialty. This helps to guarantee the most qualified staff member is matched with the customers

How does Inresto help in improving the Customers experience while managing Walkin and queue at restaurant

• Allows the customers to complete their chores or even run an errand without anxiety while they virtually wait in the queue.

• Chat with restaurant via the landing page link

• Customers can share Live Location with Restaurants to inform them about their whereabouts

• In real-time, customers can review their position in the queue or leave the queue altogether.

• Customers have the previlage to change positions with other customers via Inresto

A restaurant has long waiting queues . It is also noticed that they take customer details on a notebook placed outside the restaurant. Alot of information is lost in the process. Which inresto module suits their need

• inresto reserve/Guest

• InResto Feedback

• Inresto WLA

• inResto Loyalty

• inResto DineIn

Select True statement(s)

• inResto Guest app is only available as an Android and IOS App

• Guest App theme can be customised per the brand's colours and fonts

• Customers can 'leave the queue' from their personalised landing page link.

• Reservations will automatically be confirmed until the covers reach a predefined timeslot capacity. Further reservations will be auto-cancelled

• Restaurants have the option to check loyalty timeline on Reserve app