Cignal Technical Quiz

When I order replacement of accesories with my prepaid account, what should I do?

• For Prepaid subscribers you can contact Cignal care and order replacement of accesories prior to requesting of replacement.

• For Prepaid subscribers, they may be required to pay for the accessory through any Bayad Center branches nationwide prior to delivery.

Does the signal get interrupted during bad weather?

• Cignal is a satellite-based subscription that requires a clear line of sight connection to the satellite. Rains do not affect the line of sight. Severe weather conditions, however, may block the signal resulting to temporary loss of connection. Interruption should not last more than 10 ­-15 minutes.

• Cignal is a fiber-optic based subscription that requires a clear line of sight connection to the satellite. Rains do not affect the line of sight. Severe weather conditions, however, may block the signal resulting to temporary loss of connection. Interruption should not last more than 10 ­-15 minutes.

Is Cignal an analog based broadcast?

• Yes

• No

Analog broadcast gives you crisper and clearer images, allowing you to maximize the features of your TV set, particularly if you’re using an LCD or LED.

• True

• False

What is Standard Definition (SD)?

• SD is the broadcast standard used in the Philippines and commonly used by TVs with a “traditional” TV set or CRT (cathode ray tube).

• SD is the highest display format for images and video, having more pixels than SD at 1080i (interlaced) display resolution. The aspect ratio for HD is 16:9.

What will I do if I experience service interruptions?

• You can do a simple troubleshooting steps to assess what is the problem with your Cignal services.

• You may visit Cignal.tv-troubleshooting, or call our hotline [phone] (Outside Metro Manila)

For STB Configuration

To unlock it for RCU programming, what 3 digit code should I press on the remote?

• 9-2-8

• 9-8-2

The red and white cord are for video output.

• True

• False

This box has a standard HDMI Cable for enhanced audio and video experience.

• True

• False

My TV Screen is Showing an Error Code - E1 / E2 / E11 / E4 / E6 / E14

• Your subscription has expired.

• Check if coaxial cable (RG6) is firmly connected and secured

• You may try to wipe the gold chip with a soft, dry, non-abrasive cloth to clear any dirt build up