Unit 102 Develop effective working relationships

If someone feels they are being treated unfairly at work, what can they do?

• Speak to their manager or follow grievance procedure.

• Take the day off

• Ignore the person/people accused.

Who can help you identify training opportunities?

• Friend

• Manager

• Mum/Dad

Meeting held to identify strengths and weakness (usually annually).

• Staff meeting

• Disciplinary

• Appraisal

How can you react positively to feedback?

• Listen carefully

• Ask questions to confirm understanding

• Display positive communication skills

• Agree on actions

• All the above

Why is it important to meet targets at work?

• To facilitate a pay rise

• To meet contractual requirements

• For career progression

• All of the above

What does CPD stand for?

• Colouring, plaiting, drying

• Continual professional development

• Cutting, perming, dying

Why is CPD important?

• To be up to date with techniques

• More time off work for training

• Job satisfaction

What is the purpose of a personal development plan?

• Checks holiday availability between staff

• Sets targets and career progression

How can CPD be completed

• Webinar and Watching others

• Manufacturer's training

• Attending industry events such as shows

• Taking part in competitions

Which act governs client confidentiality?

• PPE Regulations

• COSHH

• Data Protections/GDPR

• Health and Safety at Work Act