
Unit 102 Develop effective working relationships
Authored by Julie Yarwood
Other
Professional Development
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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If someone feels they are being treated unfairly at work, what can they do?
Speak to their manager or follow grievance procedure.
Take the day off
Ignore the person/people accused.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Who can help you identify training opportunities?
Friend
Manager
Mum/Dad
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Meeting held to identify strengths and weakness (usually annually).
Staff meeting
Disciplinary
Appraisal
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How can you react positively to feedback?
Listen carefully
Ask questions to confirm understanding
Display positive communication skills
Agree on actions
All the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to meet targets at work?
To facilitate a pay rise
To meet contractual requirements
For career progression
All of the above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does CPD stand for?
Colouring, plaiting, drying
Continual professional development
Cutting, perming, dying
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Why is CPD important?
To be up to date with techniques
More time off work for training
Job satisfaction
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