Knowledge Check-Week 1

What is the line called that runs from the tap/pedestal to the customer’s house?

• Trunk

• Node

• Feeder

• Drop

Are you allowed to upgrade a customer when they are past due?

• Yes

• No

Customers who add services in the middle of a billing cycle will have the additional charges listed on their statement as

• One Time Charges

• Adjustments

• Previous Activity

• Partial Monthly Charges

What is the piece of equipment that converts a light signal into an RF signal?

• Tap

• Node

• Feeder

• Drop

What are the timelines for Collection

• 45- Collections, 100- hard disconnect, on or around 90- soft disconnect

• 100- Collections, 45- hard disconnect, on or around 90-soft diconnect

• 45- soft disconnect, on or around 90- hard disconnect, 100- collections

How much does a Suddenlink Modem cost?

• $50

• $80

• $15

• $88

What are some differences between VOD and PPV?

• With VOD I can order a movie anytime

• With PPV I have to order during a specific time frame

• With VOD I can watch the movie several times during a 24 hour period, with PPV I have to watch specific times

• All of the above

What agency governs the startup, merging, and technical standards for the Telecommunication industry?

• Better Business Bureau

• FCC

• Suddenlink

• Sigma

True or False: Suddenlink Home Security requires the customer to have home telephone.

• TRUE

• False

True or False: MOVIE, SPRINF, LATINO, and FAMILY, are digital tiers.

• True

• False