Salesforce Admin Exam 1

Which of the following are features included in Chatter? Choose 3 answers.

• A. A poll can be used within a chatter post
• B. Topics can be selected and added to a post
• C. Posts can be shared to your Chatter profile, or groups that you are a member of
• D. Selected record data can be added to posts automatically

The main office of Cosmic Solar has several conference rooms that are used for presentations and meetings. Sales users of the company use Salesforce to schedule events. While creating an event in Lightning Experience, what can a sales manager do to reserve a particular conference room for a meeting? Choose 1 answer.

• A. Add the conference room resource as an attendee.
• B. Specify the conference room in the 'Location' field.
• C. Select the conference room in the 'Related To' field.
• D. Use a custom field to specify the conference room.

Which of the following are true regarding managing tasks in Lightning Experience? Choose 2 answers.

• A. Tasks can be displayed in a table view
• B. The status of a task can be changed by dragging and dropping in the Kanban view
• C. In the split view, two tasks are displayed next to each other
• D. Tasks can not be deleted from a Task list view

What is true regarding Private Events? Choose 1 answer.

• A. The user that created the event and any user above in the role hierarchy can view the event
• B. Only the user that created the event and the system administrator can view the event
• C. Only the user that created the event can view it
• D. The user that created the event and any user with the 'View All Data' permission can view the event

The sales reps of Cosmic Solutions use Lightning Experience. One of the sales managers has created a sales team that consists of five sales reps. These sales reps should be able to view, schedule, and update shared events without switching to Salesforce Classic. Which feature can the sales reps utilize for this use case? Choose 1 answer.

• A. Shared Calendar
• B. Team Calendar
• C. Public Calendar
• D. Lightning Calendar

What is true regarding archived activities? Choose 2 answers.

• A. Salesforce does not delete archived activities, but users can manually delete them
• B. Once archived, activities are included in data export files but are not visible in the user interface
• C. Salesforce automatically archives activities if they meet certain criteria
• D. Activity archiving is an optional setting

A sales rep of Cosmic Solutions created a task to call a contact related to the ‘Edge Communications’ account. He would like to follow up on the task by meeting with the contact at a particular location. Which of the following can be created in Lightning Experience to allow the sales rep to follow up and ensure that the account and contact are copied from the original task? Choose 1 answer.

• A. Follow-Up Event
• B. Follow-Up Task
• C. Follow-Up Activity
• D. Follow-Up Record

A user has asked how they can find a list of their activities as they cannot find the Activities tab in Salesforce Classic. How can the administrator assist the user? Choose 3 answers.

• A. Modify the user's profile and add access to the Activities tab
• B. Create a new custom object tab for Activities and allow the user's profile to access it
• C. Look for an AppExchange app that adds an Activity tab
• D. Advise the user to access tasks and events on the Home Page
• E. Ask a developer to create a new tab to display Activities

The marketing team of Northern Trail Outfitters created a Chatter Group to post campaign ideas and get feedback from select employees. What Chatter group configuration would be most appropriate to restrict the ability to post to group owners and managers only? Choose 1 answer.

• A. Access Type must be Private
• B. Access Type must be Public
• C. Broadcast Only must be enabled
• D. Post Sharing must be Group Owner or Managers Only
• E. Post Visibility must be Private Only

To support his team’s progress towards achieving their sales quotas, the sales manager at Orbit Solutions wants to see his team’s open tasks. What can he do to quickly show this in the list view? Choose 2 answers.

• A. Ensure that the filter for the 'Closed' field equals false
• B. Click the Filter button and select All tasks in the filter for the Owner field
• C. Click the Filter button and select My team's tasks in the filter for the Owner field
• D. Ensure that the filter for the 'Closed' field equals true