Personally Identifiable Information (PII)

As a hotel employee, you come in contact with guests and employees Personally Identifiable Information all the time.

• True

• False

If you are cleaning a guest's room and notice they have written their e-mail address down on a notepad, you should take it in case you want to get in touch with them at a later time.

• True

• False

Which of the following types of contact information are considered PII?

• Postal address

• E-mail address

• Phone number

• All of the above

PII can be obtained verbally and also on printed documents.

• True

• False

What piece of travel information can be found on a boarding pass and is considered PII?

• Airline loyalty number

• Flight number

• Flight time

• None of the above

Guest folios should be lock in a desk drawer so that a guest's hotel loyalty number cannot be stolen.

• True

• False

If you obtained a guest's social security number or bank account details, you should:

• Not have asked for it as this is more information than you need

• Not provide this information to anyone

• A & B

• None of the above

Employee PII is just as important to safeguard as guest PII.

• True

• False

Some examples of personal data are

• Name and address

• Financial information such as credit cards details

• Information about our guests, such as guest preferences

• All the above