BA 100 Survey of Business - Ch 5 & 14 - Quiz #3

Which of the following statements is true of communication barriers?

• They cannot be physical

• They can arise in a number of different forms

• Most of them are insurmountable

• Some noise is essential for effective communication

In the context of communication barriers, _____ can range from a document that looks like a wall of type to a room that's freezing cold.

• physical barriers

• language barriers

• perceptual barriers

• organizational barriers

Which of the following factors is likely to create a language barrier to communication?

• The use of slang

• Fidgeting

• Having unique views on an issue

• A hierarchical organizational structure

Uncomfortable chairs at a conference can create a(n) _____ to communication.

• organizational barrier

• body language barrier

• physical barrier

• perceptual barrier

_____ is a form of communication that does not involve the use words.

• Intercultural communication

• Dynamic delivery

• Active listening

• Nonverbal communication

Which of the following statements is true about listening?

• For most people, only 15% of learning is derived from listening

• Listeners are focused and determined to pay attention 75% of the time.

• For most people, listening is much slower than thinking

• Hourly employees are likely to spend 90% of their time listening

In the context of active listening, one of the dos for better listening is the use of _____.

• nonverbal communication

• indirect feedback

• dynamic delivery

• in-person presentation

In the context of active listening, one of the dos for better listening is the use of _____.

• nonverbal communication

• indirect feedback

• dynamic delivery

• in-person presentation

_____ has high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

• Emailing

• Videoconferencing

• Blogging

• Texting

When writing a high-impact message, one should:

• consider how the audience will feel about the message

• consider what the audience will do with the message

• use passive voice wherever possible

• avoid using contractions, such as "don't" and "I'll."