HSII Unit A1 Exam Review

Susan passed the government agency's state-mandated board exam and maintains certain standards for her healthcare profession. Susan is:

• certified

• credentialed

• licensed

• registered

Being able to identify with and understand another person's feelings or situations is the definition of:

• empathy

• enthusiasm

• patience

• willingness to learn

Lindsay wants to complete her nursing degree in 2 years. She plans to attend a community college. Which degree will she earn?

• associate's

• bachelor's

• master's

• doctorate

When reporting one-on-one to a team member about the status of patients, the LPN is using what form of communication?

• electronic

• oral

• technology

• written

During a physical therapy session, the patient yells to the therapist, "That hurts!". Which part of the communication model is the therapist?

• listener

• receiver

• sender

• talker

When Mr. Bell is admitted for glaucoma surgery, he has trouble seeing the documents in order to sign them. What barrier is inhibiting effective communication?

• Cultural

• Environmental

• Personal

• Physical

When Travis delivers a lunch tray to a visually impaired patient, he compares the location of the food to the face of a clock (peas at 9, meat at 12, etc.) This is an example of which communication strategy?

• Cultural

• Environmental

• Physical

• Visual

A nine month old patient is crying and upset. The mother is holding and cuddling the patient. The communication strategy used by the mother is:

• Cultural

• Environmental

• Personal

• Physical

Mr. Moore sometimes fails to take all of his medicine because he has difficulty opening the bottles. He might need assistance and might also benefit from social contact. Which agency might provide this type of care?

• adult day care

• idemnity care

• managed care

• telemedicine

Franklin works in central supply of a large hospital. He orders supplies in large quantities. This is an example of which healthcare trend?

• diagnostic related groups

• epidemiology

• cost containment measure

• telemedicine