General Knowledge

When a guests asking for a recommendation, employees should:

• Recommend the option that is least expensive.

• Recommend properly facilities, services, and active activities before recommending those of outside business.

• Avoid recommending several and facilities.

• Permission from manager.

If a guest tells you in person about something they have lost, you should:

• Accept responsibility for the lost.

• Ask the guest to fill up lost & found slip immediately.

• If all purpose, escort the guest to the lost & found dept.

• Call the security to find-out the lost item.

Which of the following security rule apply to all employees:

• A. Printed material containing guest information should be kept in a secure location.

• B. Never announce a guest’s name with the room number loud enough for other to hear.

• Both of the A and B rules apply to all employees.

• Not allowed to bring personal item to work place.

Which of the following is a recommended personal appearance guideline for hotel employee?

• Shoe must be stylist at the front of public.

• Shoulder-length hair should be worn in are ponytail.

• Use little or no perfume, cologne, or aftershave.

• Jewelry should not be worn

What should you do if a guest approaches while you are filing paperwork?

• Stop filing and assist the guest.

• Ask the guest to wait until you are available.

• Ask a coworker to help the guest.

• Assist the guest after you have finished filing.

Which of the following required by the OSHA.

• MSDS for hazardous substances used in the workplace.

• Never employee higher percentage of female than male as per OSHA.

• A training program covers key control procedures.

• Hiring quotas for minority job applicants.

Which of the following is an example of a blood borne pathogen?

• Mumps and German measles.

• Malaria

• Hepatitis B.

• Covid 19.

The Department responsible for gardening is:

• Human Resources.

• Housekeeping.

• Engineering.

• Security

What should you do if you find a suspicious looking object in property?

• A. Will be call security office.

• B. Report to duty Manager.

• All above A and B.

• Call 9-1-1.

Employee name tags should be:

• Worn only if you routinely interact with guest

• Visible to guest and not covered by hair or an article of clothing.

• Worn on the upper right-hang side of your uniform.

• Worn only if there is the likelihood of guest interaction.