Weekly Skillo Quiz 3/10 - 3/16

What is the second step to the AT&T Experience?

• Uncover the customers needs

• Understand

• Ask Questions

• Build Value

Which of the following is not a 5 Key Behavior?

• Welcome

• Use The Customers Name

• Undivided Attention

• Praise The Customer

In the AT&T Experience What Does The "Confirm" Step Help Us Do?

• Ask for the sale

• Make sure they understand how their products work

• Confirm the promotions they qualify for

• None of the above

Part of the "I can help you with that step" is to have a positive attitude

• True

• False

In order to take advantage of the New Line Savings promotion, what needs to happen?

• Add a new voice line on an AT&T Unlimited Plan

• Choose an eligible phone and put it on an AT&T installment Plan

• Bill Credits for the devices will be on the bill after 1-3 months

• All of the above

After the discounts are applied, how much will the iPhone XR 64GB device be a month?

• Free

• $1

• $5

• $10

After the discounts are applied, how much will the LG G8X cost a month?

• Free

• $1

• $5

• $10

Which of these phones will cost $10 a month after the discounts are applied?

• Samsung S20 5G

• iPhone XS

• Samsung A10e

• Samsung S10e

Protech can assist with AT&T TV

• True

• False

What are some things that Protech can assist customers with in regards to AT&T TV?

• Syncing Google Accounts

• Help with password resets

• How to use the google assistant/voice remote

• How to stream on on mobile devices

• All of the above and more