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adidas and Reebok 3

Authored by Foivos Voliotis

Professional Development

1st - 10th Grade

Used 3+ times

adidas and Reebok 3
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There's 3 main reasons customers contact us for, which are these?

Issues, order status and for advice
Advice, order status and stock availability
Order status, issues and opening hours

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do you need to do during the opening (connect) part of the conversation?

Open warmly, listen, react and find a solution
Open warmly, offer assistance and ask questions
Open warmly, listen, react, summarize and offer assistance

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is one of the most important things to do during a conversation?

Find the solution the customer wants
Asking questions to understand the case
Being formal

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many days does a customer has to send their ('normal') product back?

14 days
30 days
7 days

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the mission of adidas?

To be the worst sports brand in the world
To be the largest sport company in the world
To be the best sport brand in the world

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

EFC is our warehouse in Germany

Yes
No

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A consumer want to know if their product is a Counterfeit. After a check it appears to be a real product. Can we send a confirmation of this?

Yes
No

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