adidas and Reebok 3

There's 3 main reasons customers contact us for, which are these?

• Issues, order status and for advice
• Advice, order status and stock availability
• Order status, issues and opening hours

What do you need to do during the opening (connect) part of the conversation?

• Open warmly, listen, react and find a solution
• Open warmly, offer assistance and ask questions
• Open warmly, listen, react, summarize and offer assistance

What is one of the most important things to do during a conversation?

• Find the solution the customer wants
• Asking questions to understand the case
• Being formal

How many days does a customer has to send their ('normal') product back?

• 14 days
• 30 days
• 7 days

What is the mission of adidas?

• To be the worst sports brand in the world
• To be the largest sport company in the world
• To be the best sport brand in the world

EFC is our warehouse in Germany

• Yes
• No

A consumer want to know if their product is a Counterfeit. After a check it appears to be a real product. Can we send a confirmation of this?

• Yes
• No

If a customer has a defective product within the first 30 days, do we need a picture of this to prove this?

• Yes
• No

Is it true that we always leave a correct logging after a conversation with our customers?

• Yes
• No

POD stands for Proof of Delivery

• Yes
• No