written communication used in business

Letters can be defined as

• an information that is transferred from one person to another.

• a brief written message used to convey information.

• a written document used to give and obtain information.

• none of the above

Factors affecting communication media includes all of the following except:

• Speed

• Level of confidentiality

• Target audience

• Automation

In business, the purpose of writing is mainly to:

• Inform

• Persuade

• Motivate

• Both 1 and 2

In writing business letters, one has to be:

• Formal

• Informal

• Dull

• Friendly

The following is (are) non-verbal communication

• Facial expression

• Appearance

• Posture

• All of the above

Body of a letter is divided into ________ parts.

• 1

• 2

• 3

• 4

What is in a salutation?

• A Greetings

• An announcement

• A closing

• A declaration

Business letters should be concise

• True

• False

On the top of a memo, you need to have; To, From, Date, and Re.

• True

• False

Memos are a much more formal means of communication than business letters.

• True

• False