Employability Skills in Healthcare_ICEV

All of the following are accurate statements about employability skills as covered previously in class except for:

• They are less essential in upper management positions

• They make individuals more effective at their jobs.

• They are often linked and complementary.

• They can help individuals attain upward movement.

Empathy means:

• Quality of being honest and adhering to ethical and moral principles.

• Ability to accept and tolerate delay, interruption or misfortune.

• Ability to recognize and understand the feelings of others.

• Quality of being committed to providing support and allegiance.

Loyalty means:

• Quality of being honest and adhering to ethical and moral principles.

• Ability to accept and tolerate delay, interruption or misfortune.

• Ability to recognize and understand the feelings of others.

• Quality of being committed to providing support and allegiance.

Patience means:

• Quality of being honest and adhering to ethical and moral principles.

• Ability to accept and tolerate delay, interruption or misfortune.

• Ability to recognize and understand the feelings of others.

• Quality of being committed to providing support and allegiance.

Integrity means:

• Quality of being honest and adhering to ethical and moral principles.

• Ability to accept and tolerate delay, interruption or misfortune.

• Ability to recognize and understand the feelings of others.

• Quality of being committed to providing support and allegiance.

Charles has high standards for his work, but recently recognized a mistake he made on a patient’s records. He knew the mistake would not be traced back to him, but he decided it was important to adhere to his moral principles, be honest, and admit the mistake, regardless of possible consequences. Charles’s actions display which of the following?

• Flexibility

• Enthusiasm

• Integrity

• Leadership

Interpersonal skills are abilities which

• Demonstrate moral principles

• Enable effective interaction

• Relate to technical work processes

• Promote professional development

Behaviors which contribute to effective communication include all of the following except for:

• Using the same medium for every message

• Providing and encouraging constructive feedback

• Being mindful of body language and other nonverbal signals

• Listening actively

Having proper etiquette in the workplace includes which of the following:

• Protecting private documents

• Displaying confidence in abilities

• Maintaining hair and nails

• Following chain of command

Having proper hygiene in the workplace includes which of the following:

• Protecting private documents

• Displaying confidence in abilities

• Maintaining hair and nails

• Following chain of command