Review + Inventory Control (AS Business)

What operational objective means "providing goods and services faster than competitors"?

• Speed of response

• Dependability

• Cost

• Quality

• Flexibility

Which company has Speed of Response as its top operational objective?

• AA (breakdown)

• Apple (iPhone)

• Nike (shoes)

• Savile Row Suit Maker

Which company has Speed of Response for its top operational objective?

• Deliveroo (food delivery)

• Kingsmill (bread)

• GSK (pharmaceutical)

• BP (oil)

Select all the approaches that can improve Speed of Response.

• Look for time savings (e.g. finding activities to be done in parallel rather than sequential)

• Customisation

• Buying in bulk

• Finding economies of scale

• Investment in technology (robotics, automation, software)

What operational objective refers "to a process starting and finishing on time"?

• Quality

• Cost

• Dependability

• Flexibility

• Speed of Response

Which company has Dependability for its top operational objective?

• Stagecoach (bus)

• Nike (shoes)

• Build-a-Bear (toys)

• Vauxhall (cars)

Which of the following is NOT an approach to improve Dependability?

• New processes

• Training

• Investment in technology (robotics, automation, big data, software)

• Finding economies of scale

What operational objective means "meeting customer needs more precisely than others"?

• Quality

• Cost

• Flexibility

• Dependability

• Speed of Response

Which of the following is NOT a company that has Flexibility as its top operational objective?

• Savile Row Suit Maker

• Build-a-Bear (toys)

• Stitch Fix (personalised clothing service)

• Burger King (food)

What is the term "for producing on a large scale while still enabling individual customer preferences to be met"?

• Mass Customisation

• Economies of Scale

• Flexibility

• Personalisation

• Tailoring