GRM Unit 18

GRM Unit 18

Professional Development

10 Qs

quiz-placeholder

Similar activities

Supply-PKT-August-1

Supply-PKT-August-1

Professional Development

15 Qs

Module 3 (Chassic) - Tank 300

Module 3 (Chassic) - Tank 300

Professional Development

15 Qs

Look Back Review Quizz

Look Back Review Quizz

Professional Development

10 Qs

NH WEEK 1 DISCUSSION REVIEW

NH WEEK 1 DISCUSSION REVIEW

Professional Development

15 Qs

GA Core Quiz

GA Core Quiz

Professional Development

10 Qs

Tax - E Hand Book

Tax - E Hand Book

Professional Development

10 Qs

Film quiz

Film quiz

7th Grade - Professional Development

10 Qs

Guess the blackpink song lyrics

Guess the blackpink song lyrics

4th Grade - Professional Development

10 Qs

GRM Unit 18

GRM Unit 18

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Maimoona Karim

Used 7+ times

FREE Resource

AI

Enhance your content in a minute

Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The role of the supervisor in controlling guest services; require

Responsible for the productivity and actions of a small group of employees

Manages roles, responsibilities, and powers.

Controlling work rather than performing it directly

All of the above

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The significance of reception and accommodation services in the overall operation of the hotel

coordination among each department

connection

cooperation

none of the above

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The role of the supervisor in monitoring the implementation of guest service procedures and processes have following supervisory skills involve,

Overseeing projects and employees by Listening actively

Using logic and research to solve problems

Planning and organizing resources to achieve a particular goal

All of the above

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

As a member of management, a ____________ main job is more concerned with orchestrating and controlling work rather than performing it directly

Supervisor

Leader

Teacher

Singer

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

They welcome guests as they arrive at the hotel. Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email, Preparing bills and dealing with payments. They provide guests with information, answer their queries and deal with complaints.

Security guard

Concierge

Hotel receptionists

Spa receptionists

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The other departments of the Hotel view the ________ as a communication relationship in providing coordination with guest services.

Security

Reservation

Front office

Housekeeping

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Erika is a supervisor who works for a training department in Hotel that has experienced some growth over the last year but continues to have high operating expenses. When making the schedule for the upcoming year, she needs to decide whether to continue holding classes in hotel meeting rooms, lease classrooms in a community college, or have a small area that could be converted into a training center. Which of the following skills will Erika be utilizing?

management and leadership

communication

financial

project management

Create a free account and access millions of resources

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?