ICE BREAKER for April1

What's our target SLA in Invoice Capture?

• 24 hours

• 48 hours

• 72 hours

• 12 hours

Select 1 topic that is "NOT" included in Huddle Leader sessions.

• Surprise

• Follow Up

• Connect

• Apathy

What's the team pass rate for ILA as of March 28?

• 88.88%

• 94.18%

• 83.33%

• 93.57%

Who's the author of Leading Customer Loyalty ( huddle leaders)

• Frank Johnson

• Stephen King

• Franklin Covey

• Charles Dickens

According to GG, What should we enter as description for Utility and shipping invoices?

• Total Charge

• TOTAL CHARGES

• Total Charges

• TOTAL CHARGE