CH 16 Culture and Diversity Book Review

Which of the following is NOT a benefit enjoyed by companies that value diversity?

• increased turnover rates

• increased productivity and efficiency

• decreased absenteeism

• decreased legal costs

Which law was passed to prevent ageism in the workplace?

• Age Discrimination in Employment Act

• Equal Employment Opportunity Act

• Civil Rights Act

• Americans with Disabilities Act

Who in the company is responsible for managing diversity?

• human resource managers

• operational managers

• chief executive officers

• the employees

Baby boomers were born during which span of years?

• 1946-1964

• 1965-1980

• 1981-1995

• 1996 - 2010

_________ are one of the fastest growing ethnic groups in the U.S.

• Hispanics

• Indians

• Native Americans

• Africans

As an example of an informal corporate culture, at Southwest Airlines, the head of the company does what?

• Have all his employees call him by his first name

• Takes all his employees to Disney World once a year

• Give expensive holiday gifts to his employees

• Allow his employees to wear business casual on Fridays

In which country did over 3000 Disney employees quit because they objected to greeting customers with a smile and shaving?

• France

• Norway

• England

• Germany

According to the book, which age group is expected to increase the more rapidly than the overall labor force for the first time in 25 years.

• Ages 16-24

• Ages 24-44

• Ages 45-54

• Ages 55-64

The first of the baby boom generation turned 65 in what year?

• 2011

• 2010

• 2009

• 2008

The number of families with single parents is now around ___________.

• 30%

• 20%

• 15%

• 10%