Unit 13:Provide Marketing and Program Support

How many ways are there to communicate?

• 1

• 2

• 3

• 4

What is Verbal Communication?

• Talking to someone

• When someone is talking and someone else is listening

• When more than one person is talking

• Using verbal noises to show you are listening like “uh huh”

If someone has a trouble speaking, for example had a stroke, what should you do?

• Guess what they are trying to say

• Give them paper so they can write it down

• Teach them sign language

• Allow them time to answer

If you are speaking with someone who has a hearing impairment, what should you do?

• Make sure you face them when you are talking

• You should not be speaking to them, this is disrespectful as they cannot hear you

• Give them paper and pen and write to each other

• You should learn sign language to communicate with them

What is communication without words?

• There is no communication without words

• Non-verbal communication

• Telepathy

• Sign language

Which of the following is NOT a form of non-verbal communication?

• Body language

• Tone of voice

• Written communication

• Telepathy

What are the two parts to communication?

• There only needs to be one part, when someone says something

• When someone says something, and the other person has understood

• When someone says something, and the other person has replied

• When someone says something while using non-verbal communication

What needs to be complete for there to have been effective communication?

• The persons sentence

• The documentation

• Both the sending and receiving of the message

• The task that was asked of the person

Scenario: You ask a co-worker if they can help you with a client, they cross their arms and roll their eyes but do not say anything. Have they communicated?

• No, at this stage it is one-way communication

• No, when they answer you they will have communicated back, completing two-way communication

• No, but they are being rude

• Yes, they have used non-verbal communication

Why are there rules about how to communicate?

• There are no rules about how to communicate

• Your workplace is just making sure it has full control over you

• It is to make sure everyone understands each other

• Your workplace is obliged to have a policy because of OSH