Billing Refresher

This tool will help you use proper code when applying adjustments. Select the correct C2 document.

• https://c2.t-mobile.com/docs/DOC-423301

• https://c2.t-mobile.com/docs/DOC-436054

• https://c2.t-mobile.com/docs/DOC-437995

What are the billing formats available for T-mobile customers? Please select all that applies.

• Free Billing

• Free Summarized Billing

• $5 Detailed Billing / month

• $2 Detailed Billing / month

Select the statements that are true.

• Always try to secure a Future Dated Payment (FDP), even if it's not required for the arrangement type.

• Cancelled accounts can still setup a Payment Arrangement.

• You must pay each installment on the specified due date to avoid the payment arrangement failing and possible suspension of service. The entire payment arrangement will fail if the first installment is not paid by the due date.

• You will not be charged a late fee if the payment date is more than 10 days past your original due date.

Piper is wondering if she can edit the Payment Arrangement she setup last Friday (today is Sunday). Can we still reset her Payment Arrangement?

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Alex is creating a Payment Arrangement in ATLAS and is encountering issues. What C2 document will help Alex fix it?

• https://c2.t-mobile.com/docs/DOC-436680

• https://c2.t-mobile.com/docs/DOC-447751

• https://c2.t-mobile.com/docs/DOC-431822

• https://c2.t-mobile.com/docs/DOC-415600

Select statements that are TRUE for LADEXED accounts.

• Data services are suspended except for access to the T-Mobile app, My T-Mobile and T-Mobile.com.

• Can receive calls, but outbound calls route to the suspend queue, except for calls to 611 and 911.

• Voicemail messages can be retrieved while ladexed.

• Any open EIP will continue to bill as normal.

• Customers pay a $20 restore fee plus tax per line when service is suspended.