Unit 4.2 Common Types of Business Management Systems

Which one of the following is an objective of a CRM system?

• It records down interactions with suppliers.

• It makes sure customers are adequately served.

• It manages the data of all aspects of the business.

• It ensures more relationships are formed with partners.

The 3 resources of a Management Information System are ____

• Pets, suppliers, vendors

• Paper, invoices, terms

• People, information, technology

• Personnel, IT, technicians

Which one of the following is NOT a function of a payroll system?

• Keeping track of hours

• Calculating wages

• Processing claims

• Submitting employers' profit data

An ERP system Improves efficiencies through a __________ user experience across many business functions.

• common

• complicated

• condensed

• convoluted

In an Inventory Management System, hardware tools used to read barcode labels include ______.

• printers

• handheld scanners

• reading apps

• handphones

An ERP system provides a global, __________ view of data that can enable companies to address concerns proactively.

ERP systems enhance customer service by providing one source for billing and ______________ tracking.

• debts

• loans

• product

• relationship

BreadTalk Group is looking for a business management system to track the positions and pay grades of staff. They should use a/an

• Inventory Management System

• Customer Relationship Management System

• Payroll System

• Human Resource Information System

What is the function of an inventory management system?

PayNow is a peer-to-peer funds transfer service, where consumers can send and receive money using a _________ _________.

• company name.

• bank account number.

• mobile number.

• person's name.