AQA GCSE Business - U3.4.1

The part of a business activity that is concerned with meeting the customers needs as fully as possible.

• Customer Service

• Procurement

• Logistics

• Kaizen

The act of buying or selling a product using an electronic system like the internet.

• E-commerce

• M-commerce

• Global Markets

• Logistics

Where a business holds stocks just in case there is a delay from suppliers or a sudden unexpected increase in demand.

• Just-in-case Production

• Just-in-time Production

• Flow Production

• Job Production

Occurs when a business start selling new products in new markets.

• Diversification

• Risk

• Monopoly

• Recession

Goods and services purchased from overseas customers in the domestic market.

• Imports

• Exports

• Tariff

• Quality

Goods and services produced by a business in one country and sold in another.

• Imports

• Exports

• Tariff

• Quality

A plan showing the roles and relationships between all the employees in a business.

• Organisational Chart

• Span of Control

• Chain of Command

• Centralisation

The number of employees managed directly by another employee

• Organisational Chart

• Span of Control

• Chain of Command

• Centralisation

The line of authority within a business along which communication passes

• Organisational Chart

• Span of Control

• Chain of Command

• Centralisation

Where a small number of senior managers in a business take all the important decisions

• Organisational Chart

• Span of Control

• Chain of Command

• Centralisation