STARBUCKS

What are the 5 steps for MEMR

• Smile, Offer Friendly greeting, learn customer names and drinks, assume the best in others, say thank you

• Smile, laugh, dance, play, Greet

• Smile, offer friendly greeting, learn customer names and drinks, assume the best in other, finish and connect

The volume of 2 shots of Mastrena should be?

• 60 ml or 1.5 ounces

• 45 ml or 1.5 ounces

• 45 ml or 60 ml

• 60 ml or 2 ounces

The coffee cherry has the following layers

• outer skin, juice, mucilage,parchment,silver skin, green bean

• outer skin, mucilage, parchment, silver skin, green bean, juice, silver skin, green bean

• outer skin, pulp, mucilage, parchment, silver skin, green bean

in which year did Starbucks partners with Conservation International?

• 2002

• 2004

• 1995

• 1998

Starbucks reaches 99% ethnically sourced coffee in the year

• 2015

• 2016

• 2012

• 1978

the 4 criteria that make up the C.A.F.E practices are

• Social Responsibility

• Quality

• Economic Transparency

• Environmental Leadership

• Best Coffee only

What is the correct temperature for beverages from the espresso bar for milk based beverages

• 150°F to 170°F or 66°C to 77°C

• 150°F to 180°F or 65°C to 79°C

• 90°F to 96°F or 195°C to 205°C

A lingering acidity is often described as

• Tangy

• Juicy

• Sparkling

• Citrus

this term describe a coffee with a bright acidity that dances on your tounge before it quickly disappears

• Juicy

• Citrus

• Tangy

• Sparkling

In what year did Shanghai, China Starbucks Roasted plant opened

• 2016

• 2017

• 2018

• 2019