OB Review

the process of organizing and interpreting sensory information, enabling us to recognize meaningful objects and events.

• perception
• sensation
• bottom-up processing
• sensory adaptation

The perception that we control our own fate is also called what?

• Self-control

• Learned helplessness

• Internal locus of control

• External locus of control

• Emotion-focused coping

Which behavior is really an attitude?

• Turnover

• Absenteeism

• Job satisfaction

• Employee productivity

“My company’s successes are my successes” reflects which employee attitude?

• Job satisfaction

• Job engagement

• Job involvement

• Organizational commitment

Work specialization is the same as _____.

• a. departmentalization

• b. division of labor

• c. decentralization

• d. job grouping

The basis by which jobs are grouped together is termed _____.

• bureaucracy

• specialization

• centralization

• departmentalization

Proctor & Gamble departmentalizes by Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by _____.

• A. function

• B. process

• C. geography

• D. product

A plant manager who organizes the plant by separating engineering, accounting, manufacturing, personnel, and purchasing into departments is practicing _____ departmentalization.

• a. target customer

• b. product

• c. functional

• d. geographic

The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed _____.

• a. chain of command

• b. authority

• c. span of control.

• d. unity of command

The right inherent in a managerial position to give orders and expect orders to be obeyed is termed _____.

• . chain of command

• authority

• power

• unity of command