Servicio al cliente
8th Grade
•7 Qs
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Servicio al cliente
Quiz
•
Business
•
8th Grade
•
Practice Problem
•
Medium
Yessica Masacela
Used 4+ times
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7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
La evaluación del servicio puede considerarse una estrategia de servicio al cliente
SI
NO
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Los manejos de quejas y reclamos puede considerarse una estrategia de servicio al cliente?
SI
NO
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Quien Evalua El Servicio
El Gerente
La Secretaria
El Cliente
El Vigilante
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
¿Qué es lo más importante para la empresa?
Ganar dinero.
Satisfacer al cliente.
Ganar experiencia.
Hacer crecer la cartera de clientes
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Qué hay que hacer para conseguir la satisfacción del cliente?
Tener una buena comunicación y Empatía (Sintonizar).
Enviarle regalos.
Darle la razón (El cliente siempre tiene la razón).
Hacerle descuentos.
6.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
¿Cuáles son los factores más importantes en el servicio al cliente?
Amabilidad
Escuchar
Seguridad
Ofrecimiento
Ambiente agradable
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Es la persona que compra usa o consume el producto o servicio es ...
Consumidor
Proveedor
Empleado
Cliente
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