Training & Development

The process of determining a training program’s content by studying the responsibilities and duties a job involves is known as _________.

• organization analysis

• task analysis

• person analysis

• environment analysis

The formal process of familiarizing new employees with the organization, their jobs, and their work units is called as ________.

• orientation

• onboarding

• cross-training

• team training

The evaluation of the training program can be done through ________.

• behavioral change

• employer's reaction

• technological change

• customer preference

The process of determining the specific individuals who need training in an organization is called organization analysis.

• TRUE

• FALSE

The purposes of T&D are

• To enhance the company's ability to adopt and use advances in technology.

• To build a more efficient, effective and highly motivated team.

• To ensure adequate human resources for expansion into new programs.

• To create a pool of readily available and adequate replacements for personnel.

Listed are the benefits of T&D except

• Reduced employee turnover.

• Increased need for supervision.

• Increased productivity.

• Increased efficiency resulting in financial gains.

Training needs can be assessed by doing the

• Organizational analysis

• Task/Job analysis

• Person analysis

• Clients analysis

Methods of T&D are

• On the job training

• Programmed instruction and computer assisted training

• E-Pembelajaran Sektor Awam (EPSA)

• Off the job training

Listed are on the job training except

• Job instruction

• Coaching and counselling

• Self-study

• Transfer and rotation

Off the job training is done by

• Video presentation

• Lecture

• All as listed

• Role playing