BPO

BPO

University

10 Qs

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Practice Problem

Hard

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

A telecommunications BPO firm which deals wit repair and maintenance of one's internet connection

Back Office Outsourcing (BPO)

Front Office Outsourcing (FOO)

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

A bank- associate BPO that updates customers on their debit and credit accounts

Back Office Outsourcing (BPO)

Front Office Outsourcing (FOO)

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Outsourcing is of great importance because

it helps businesses to focus their attention on the core business activities

it reduces costs

it stimulates exports and boosts economic development

all of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which feature is applicable to KPO, but not to BPO?

Cost reduction

Collaborative Learning

Stimulation of Economic Development

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This obtains business-critical, high-level services from someone not employed by the company, but within the same country.

Onshore Outsourcing

Nearshore Outsourcing

Offshore Outsourcing

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

It includes activities that require greater skill, knowledge, education, and expertise to handle.

Knowledge Process Outsourcing (KPO)

Information Technology-Enabled Services (ITES)

Back Office Outsourcing

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This is needed when business processes include some form of automation and information technology.

Knowledge Process Outsourcing (KPO)

Information Technology-Enabled Services (ITES)

Back Office Outsourcing

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