BPO

A telecommunications BPO firm which deals wit repair and maintenance of one's internet connection

• Back Office Outsourcing (BPO)

• Front Office Outsourcing (FOO)

A bank- associate BPO that updates customers on their debit and credit accounts

• Back Office Outsourcing (BPO)

• Front Office Outsourcing (FOO)

Outsourcing is of great importance because

• it helps businesses to focus their attention on the core business activities

• it reduces costs

• it stimulates exports and boosts economic development

• all of the above

Which feature is applicable to KPO, but not to BPO?

• Cost reduction

• Collaborative Learning

• Stimulation of Economic Development

This obtains business-critical, high-level services from someone not employed by the company, but within the same country.

• Onshore Outsourcing

• Nearshore Outsourcing

• Offshore Outsourcing

It includes activities that require greater skill, knowledge, education, and expertise to handle.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Back Office Outsourcing

This is needed when business processes include some form of automation and information technology.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Back Office Outsourcing

It includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Back Office Outsourcing

It includes customer-related services such as marketing or technical support.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Front Office Outsourcing

Which of the following cases explain Knowledge Process Outsourcing?

• A company outsources staff for cleaning and housekeeping

• A US-based company employs Indian researchers for a project

• A school in Dubai uses laptops manufactured in Japan