Front Office Management

Which among the following is not an international hotel brand ?

• Hyatt Group of Hotels

• Hilton Group of Hotels

• Marriott Group of Hotels

• KTDC Group of Hotels

Room where guests sleep for one or more nights.

• room inventory

• function room

• sleeping room

• wake-up call

A guaranteed reservation...

• Holds the room for 24 hrs

• Holds the room until the guest arrives

• Holds the room til 3pm

A guaranteed reservation...

• Holds the room for 24 hrs

• Holds the room until the guest arrives

• Holds the room til 3pm

Predicting the number of guests who will stay at the hotel.

• forecasting

• guessing

• occupancy

• sleeping rooms

The two tasks of particular importance for the front office manager are ____.

• check-in and checkout

• financial tasks and occupancy

• forecasting and scheduling

• preparing and selling rooms

Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.

• True

• False

The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.

• forecasting

• guest activities

• occupancy

• reservations

The main responsibilities of the front desk agents are ____.

• account settlement and telecommunications

• guest check-in and checkout

• guest security and wake-up calls

• reservations and guest security

Count of the number of rooms sold and the number of rooms available each day.

• sleeping rooms

• guest folio

• room inventory

• room count